29Mar23 (a year ago, had 4 aged parents/extremely tight on time, 2 have passed on, absolutely have meant to & must write this for the sake of others using this hospital hence held onto my wrist band). 11am Appointment. Unit J00351816.
Arrived for my appointment and was pleasantly surprised I was processed thru registration so very quickly; place was quite empty. Taken into cubicle. Everything went super quick, with a nurse that seemed un-empathic & very very rough, poking & manoeuvring for the vein in the top of my hand. Painful!
Everything was so fast that my companion did not make it up in time (parking lot full). Did not want to hold anyone up & short procedure + trusting, so I stuffed my purse into the bottom of my tote bag with hospital papers and jacket on top, and moved on. My bag was going to be under my bed & be with me everywhere I went. When I awoke, my bag was on a chair. When I got home, realized $300 in a discrete zippered pocket in my purse was gone… I had just withdrawn that money the day before. Brokenhearted, as I had fond memories of this hospital, having had my child there…. Also retired/on a fixed income.
I was barely conscious, still fuzzy & was being rushed along by a nurse who seemed in a hurry or a little too efficent and needing to move on. I had to tell her I was not ready. She just yanked the IV out of my hand; it really hurt. Blood was rushing out and she put on a thick bandage. When I got out of bed to dress, I noticed several Quarter sized blood splatters on the sheets. My hand hurt for many days after.
The sleep drug seriously burned my hand when started, in the surgery room; I was almost shouting. That night, my neckline was burning up and I couldn’t sleep. Went and checked in the mirror, it was all red and angry; I could see 3 sets of 2 burn marks. Still, to this day have 2 sets of those marks. This took more than 3-4 weeks to calm down.
Such a beautiful, new hospital; I was impressed. But I will not go back there ever…. The staff are missing some very important patient care nuances….. it’s so not about just getting a job done.
Honesty, gentleness, careful procedure application tailored to each patient are ever so important!