To whom it may concern,

On Saturday April 3, 2021

My mother was not well, she had lots of pain and we went inside the hospital to do he screening. My brother stepped in to talk to the receptionist who does the screening. The receptionist was joking and talking to his coworker while being at work. My brother asked a question and she responded “You need to step back I’m busy talking”. I find this very disrespectful and unfair that my mom was in pain and the receptionist was fully talking while she should be doing the screening questions. She was very rude and disrespectful.